Refund policy.

Creator MAX is sold through two stores, and each one takes the payment itself, so the store you bought from is the one that handles the refund.

Adobe Creative Cloud Marketplace. Adobe Exchange controls refund eligibility, the decision, the transaction, and timing. Use the refund or support option Adobe presents for your order.

aescripts + aeplugins. aescripts takes the payment and issues the refund. Their published terms ask you to report a problem within 90 days of purchase, say a refund is issued if the problem cannot be resolved, and state that refunds can only be processed up to 90 days after the purchase date. Their listing also publishes a 10-day free trial download, so the panel can be run in your own Photoshop before it is paid for.

Either way, Bielfor cannot reverse the card transaction directly. Email support@bielfor.com for seller-side questions; I can help resolve them or provide information the store asks for, but I cannot guarantee approval or timing.

Start from the receipt for your order. It names the store that charged you, and that store is where the request goes.

If you bought through the Adobe Creative Cloud Marketplace (Adobe Exchange):

• Open account.adobe.com/orders and locate the Creator MAX purchase, or start from the Adobe receipt for that order.
• Use the refund or support option Adobe presents for the order. The order page or Adobe Support response is the source of truth for the current eligibility window.
• If no refund option appears, contact Adobe Support with the order number and ask them to confirm eligibility and the expected processing time.

If you bought through aescripts + aeplugins:

• Contact aescripts support with the order number and a description of the problem, from the account that made the purchase.
• Report the problem within 90 days of purchase. Their published terms set that window, and also state that refunds can only be processed up to 90 days after the purchase date.
• Their terms describe a refund when a problem cannot be resolved, so describe what is not working rather than only asking for the refund.

Each store determines its own eligibility and timing. If a request stalls or appears inconsistent with what the store published, email support@bielfor.com with the order number and a redacted screenshot. Do not send card details, a full billing address, or identity documents.

• A first-time Creator MAX purchase for which the store confirms refund eligibility.
• A purchase that turned out to be incompatible with your Photoshop version, operating system, or license type, subject to that store's process.
• A mistaken or duplicate purchase, subject to that store's process.

• A request the store confirms is outside the eligibility shown for the order. You can still email Bielfor if you believe the order record is wrong.
• Continued use of Creator MAX after a completed refund. A refund ends the license permission even if marketplace access or a local installation does not update immediately.
• Generation costs you ran against your own provider key. You bring your own key precisely so Bielfor never touches that billing. Your provider (Google, OpenAI, or xAI) bills you, and handles those requests directly.

Once the refund is completed, your permission to use Creator MAX ends and you should uninstall it. The store controls any entitlement or license update on its side, so this policy does not promise a particular deactivation time. Bielfor does not remotely delete files already saved on your machine; rights in generated output remain governed by the provider terms that applied when you created it.

Email support@bielfor.com with your order number and a short description of what happened. I read every message myself. Do not include payment-card data or unnecessary identity documents.